One of the most common issues users may encounter is the camera going offline. In this blog, we will guide you through the steps to diagnose and resolve this issue, ensuring that your Litokam camera is up and running in no time.

Camera Indicator Light Troubleshooting

The indicator light on your Litokam camera is a valuable tool for diagnosing issues. By observing the light's behavior, you can determine the source of the problem and take appropriate action.

Steady Red Light

A steady red light indicates a potential issue with the power supply or the camera's connection.

1. Check Power Supply: Ensure you are using the provided power cable and adapter. Using third-party accessories can sometimes lead to compatibility issues.
2. Power Cycle and Reset: Unplug the camera, wait for 3 minutes, then reconnect the power and hold the reset button on the camera for 5 seconds. If the red light starts to blink, the camera should be operating normally.
3. Replace and Retry: If the issue persists, consider replacing the power cable and adapter, and then try to reset the camera again.

Indicator Light Blinks Briefly and Then Goes Off or Remains Off

This could be a sign of a power issue or that the indicator light has been manually turned off.

1. Verify Power Source: Ensure you are using the provided power cable and adapter.
2. Try Different Accessories: Try using a different power cable and adapter to rule out any issues with the provided ones.
3. Check Indicator Light Setting: Check if the indicator light has been manually turned off in the camera settings.
4. Power Supply: Ensure the camera is receiving power properly.

Light Displays Purple or Yellow

The camera's light displaying purple or yellow indicates specific operational statuses.

1. Yellow Blinking Light: If the light blinks yellow, the camera might be undergoing an automatic update. Allow some time for the update to complete.
2. Purple and Yellow Blinking: If the camera blinks both purple and yellow simultaneously, please immediately contact customer support through "Live Chat".

Red-Green/Red-Blue Alternating Blink or Quick White Flash

These light patterns typically indicate connectivity issues.

1. Check Internet Connection: Ensure your home WiFi has a stable internet connection.
2. Optimize Camera Placement: Verify the distance between the camera and the router, ensuring it's not exceeding 20 meters. Remove any potential interference sources.
3. Reboot and Reset: Try rebooting the router, resetting the camera, and then reconnecting them.

Note: Interference could be due to physical obstacles, other electronic devices, or magnetic interference.

When the Camera Doesn't Power On

If your camera doesn't power on at all, follow these steps:

1. Inspect Power Accessories: Check if the adapter or the power cable is damaged.
2. Try Replacements: Consider replacing the adapter or power cable.
3. Contact Support: If the problem persists, please click on "Live Chat" to get in touch with our support team.

Additional Troubleshooting Tips

1. Power Outage: Verify if there's been a power outage in your home.
2. WiFi Connection: Ensure your home WiFi is connected to the internet. Test the connection by connecting a smartphone to the WiFi near the camera's location.
3. Camera-Router Distance: Check the distance between the camera and the router, avoiding any interference.
4. Reconfigure if Necessary: If there have been changes to the router's WiFi name or password, or if the router has been reset, you might need to reconfigure the camera.

Conclusion

While encountering issues with your Litokam camera can be frustrating, the indicator light provides valuable insights into the source of the problem, guiding you toward a resolution. By following the steps outlined in this blog, you can quickly diagnose and resolve most issues, ensuring that your camera remains a reliable guardian for your home.

If you have tried all the suggested steps and the issue persists, please do not hesitate to reach out to us through "Live Chat". Our dedicated support team is here to assist you and ensure that your Litokam camera is functioning optimally.